Privacy policy

1. Introduction

Interactive Loop Telecommunications Services (Interloop) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, process, and protect information when you visit our website, use our services, or contact us. We comply with the Data Privacy Act of 2012 (Republic Act 10173) and other applicable Philippine data protection laws.

2. Information we collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and mailing address
• Communication Data: Information you provide when you contact us via email, phone, or our contact form
• Website Usage: IP address, browser type, pages visited, and time spent on our site (via analytics)
• Business Information: Company size, industry, and communication needs

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you quotes, proposals, and service information
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and abuse
• To send marketing communications (with your consent)

4. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, we retain inquiry data for 3 years. You may request deletion of your data at any time by contacting us.

5. Data security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use reasonable measures.

6. Third-party services

Our website uses third-party services that may collect information:

• Google Analytics: Collects anonymized usage data to help us understand how visitors use our site
• Formspree: Processes contact form submissions securely
• Google Maps: Displays our office locations

These third parties have their own privacy policies. We encourage you to review them.

7. Your rights

Under Philippine data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Withdraw consent at any time
• Object to processing
• Request a copy of your data

To exercise any of these rights, please contact us at sales@interloop.com.ph

8. Cookies

Our website does not use tracking cookies. We only use essential cookies necessary for basic site functionality. You can disable cookies in your browser settings if you prefer.

9. External links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.

10. Marketing communications

If you have opted in to receive marketing communications, we may send you information about our services, special offers, and industry updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

11. Data processors

We work with trusted service providers who process data on our behalf only for the purposes we specify. These processors have agreed to implement appropriate security measures.

12. International transfers

Interloop is based in the Philippines. If you are outside the Philippines, your data will be transferred to and processed in the Philippines subject to this privacy policy and Philippine data protection laws.

13. Children's privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete such information and terminate the child's use of our services.

14. Policy changes

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date at the bottom of this policy. Your continued use of our website and services constitutes acceptance of the updated policy.

15. Contact us

If you have questions about this privacy policy or how we handle your data, please contact us:

Last updated: August 2024